Shipping & Refund Policy

Shipping Policy

  1. Delivery Responsibility
    Health Total takes no responsibility for goods signed by anyone other than the person ordering the product at the delivery address specified at the time of the order. Since transactions are authorized by the cardholder, we are not liable for incorrect addresses provided during order placement.
    The delivery will not be redirected or redelivered to any other address under any circumstances.
  2. Delivery Locations
    Products will be delivered only in the cities marked as “available” on the website.
  3. Delivery Confirmation & Reattempt
    Health Total will contact the customer once to confirm the date, time, and address of delivery.
    If the first delivery attempt fails due to any of the following reasons, we will attempt a second delivery and levy additional delivery charges:

    • Incorrect or incomplete delivery address
    • Recipient not available
    • Premises locked

If the customer refuses to pay for the second delivery attempt, the order will be cancelled and the amount will be refunded (if eligible as per refund terms below).

  1. Force Majeure Conditions
    In the event of natural calamities such as floods, heavy rains, or national bandh, Health Total reserves the right to reschedule the delivery.
  2. Damage or Shortages
    All claims for product damage or shortage must be reported on the same day of delivery via the “Contact Us” page on www.shop.health-total.com.
    Any visible damage or shortage should be mentioned and signed on the delivery challan and returned to the delivery person.
  3. Delivery Charges
    Shipping and handling charges vary depending on product, size, volume, type, packaging, and other factors. These charges will be clearly displayed at checkout before you proceed with payment.

Refund Policy

There is no return or exchange policy once products are delivered and accepted in accordance with the original order.

However, refunds will be issued only under the following conditions:

  • The product received is damaged
  • The product is lost in transit
  • The product is not dispatched due to unavoidable/unforeseen reasons

To initiate a refund claim, the customer must:

  • Notify Health Total via the “Contact Us” page on www.shop.health-total.com
  • Provide the order number, delivery date, and a brief description of the issue
  • Submit photographic evidence, if applicable
  • Raise the request within 48 hours of the scheduled delivery date

Refunds, once approved, will be initiated within 7–10 working days.
Please allow up to 3 weeks from approval for the refund amount to reflect in your account.

Health Total reserves the right to verify claims before processing refunds.

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